Shipping policy

Shipping Policy

Welcome to WCJ Marketplace UK. We are committed to delivering your orders safely and efficiently.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

  • United Kingdom: Estimated delivery within 2–5 business days.
  • Delivery times may vary depending on the courier, location, and seasonal demand.

Shipping Fees

  • Shipping costs are calculated at checkout unless otherwise stated.
  • Free shipping promotions may be offered on selected products or order values.

Order Tracking

  • Tracking information will be provided once your order has been dispatched, where available.

Delays

  • While we aim to deliver orders on time, delays caused by couriers, weather conditions, customs, or other unforeseen circumstances are beyond our control.

Incorrect Address

  • Customers are responsible for providing accurate shipping information. WCJ Marketplace UK is not responsible for delays or lost parcels due to incorrect addresses.

Lost or Damaged Parcels

  • If your order arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date so we can assist you.

Contact Us

For any shipping-related questions, please contact WCJ Marketplace UK through our contact page or customer support email.

Thank you for shopping with WCJ Marketplace UK. We appreciate your business and support.